Metro Detroit Maids — legal
Privacy Policy
What we collect when you book a cleaning, who processes it, how long it stays, and how to get it back or get rid of it.
What this policy covers
This covers metrodetroitmaids.com and the booking flow it hands you to. Metro Detroit Maids is the business responsible for the information described below.
Two systems do the collecting. This website has a contact form. Everything else — quotes, scheduling, your account, payment — runs on BookingKoala, a third-party booking platform we license and operate at metrodetroitmaidsllc.bookingkoala.com. When you use the booking widget you are typing into BookingKoala, not into this site. They process that data on our instructions, and their own terms also apply to what happens inside their platform.
What we collect, and why
We ask for what it takes to quote a job, get into the property and clean it. Nothing on this site asks for a date of birth, a government ID or a Social Security number.
| Category | Why we have it | Where it goes | Kept for |
|---|---|---|---|
| Name, email, phone | Confirm the booking, send reminders, reach you on the day | BookingKoala | While you are a customer, then 7 years |
| Service address | Quote by square footage, route the cleaner, arrive at the right door | BookingKoala, and the cleaner assigned to your job | While you are a customer, then 7 years |
| Access notes | Get in: gate and door codes, where a key is left, alarm instructions, dogs | BookingKoala, and the cleaner assigned to your job | Deleted or replaced when you change them or end service |
| Job notes and preferences | Clean the house the way you asked — rooms to skip, products to avoid, extras | BookingKoala, and the cleaner assigned to your job | While you are a customer, then 7 years |
| Booking and invoice history | Service records, refunds and re-cleans, tax records | BookingKoala, Stripe | 7 years, because they are accounting records |
| Card details | Paying for the clean | Stripe only — see the payments section | Held by Stripe, never by us |
| Contact form message | Answer the question you asked | Our email provider | 2 years in the mailbox, unless it becomes a booking |
| Server logs | Keep the site up and block abuse: IP address, browser, page requested | Our hosting provider | About 30 days |
Photographs of work areas are only taken and published where you have agreed to it, and are framed to exclude names, documents, photographs and anything else that identifies you. The Terms explain how to withdraw that.
Payments and card data
Card payments are processed by Stripe, reached through BookingKoala's checkout. Your card number is entered into fields served by Stripe and travels to Stripe. It never reaches this website, and we never see it.
What we can see in the BookingKoala dashboard is the card brand, the last four digits, the expiry, whether a charge succeeded and the amount. That is enough to run refunds and answer billing questions, and it is all we have.
Cleaners do not take card details in person. If anyone asks you for a card number at the door, it is not us — call (313) 307-3327.
How long we keep things
The per-category periods are in the table above. The short version: active customer records stay for as long as you are a customer; booking and payment records are then kept for seven years because they are the business's tax and service records; access notes are cut sooner, because a door code that outlives the relationship is a liability rather than a record.
When a period runs out, the record is deleted or anonymised. Backups roll off on their own schedule, so a deleted record can survive in a backup for a short while after it disappears from the live system.
A copy, a correction, or a deletion
Email info@metrodetroitmaids.com with “Privacy request” in the subject and say what you want: a copy of what we hold, a correction, or deletion. We do not limit this by which state you live in — everyone gets the same route.
Write from the email address on the booking, or tell us the phone number and service address on it, so we can be sure we are not handing your address to somebody else. We answer within 30 days, and it costs nothing.
If we have to keep something you asked us to delete — an invoice inside a tax record, for example — we will delete the rest and tell you plainly what was kept and why. You can also close your account from the BookingKoala login, or ask us to close it for you.
Email and text messages
Booking confirmations, reminders, cleaner-on-the-way notices and receipts are part of the service you booked, so they are sent whether or not you opt in to anything else.
Marketing — offers, seasonal reminders — is separate, is never pre-ticked, and is never a condition of booking. Every marketing email has an unsubscribe link that works, and replying STOP to a text ends the texts. Unsubscribing from marketing does not stop the messages about your actual appointment.
How it is protected
The whole site is served over HTTPS, and no form on it puts your name, email or address into a URL. The two systems holding the sensitive material — BookingKoala and Stripe — are specialists with their own security programmes, which is exactly why we use them instead of storing customer records ourselves.
Access to the booking dashboard is limited to the people who need it to run jobs. Cleaners see the job in front of them, not the customer database.
No system is perfect. If a breach ever affects your information we will tell you and the relevant authorities as quickly as the facts allow, and we will say what actually happened.
Children
This is a service for householders. It is not directed to children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has given us information, email info@metrodetroitmaids.com and we will delete it.
Changes to this policy
Every version carries a date and a version number at the top of this page. Small corrections — a clearer sentence, a fixed link — move the minor number.
A material change to what we collect, who receives it or how long it is kept moves the major number, and we will tell customers by email before the new version takes effect rather than after.
Contact
Metro Detroit Maids — house cleaning across Wayne, Oakland & Macomb County, Michigan.
Email info@metrodetroitmaids.com
Phone (313) 307-3327
We are a service-area business and do not publish a street address. If you need a postal address for a formal request, ask and we will give you one.
Document status
Version 1.0
First published version. It describes the site as it runs today: a contact form, BookingKoala for booking, Stripe for payment, and no analytics.
Last updated .
More policies
Service area
Wayne, Oakland & Macomb County, Michigan